1. How can I cancel my order?
You can request a cancellation within 12 hours of placing your order or before it is shipped, whichever is earlier. Please WhatsApp us or email at [info@taramini.com] or [ WhatsApp us on 91 11 88 11 77 ] with your order ID and cancellation request. Once dispatched, the order cannot be cancelled.
2. Can I replace my order if I selected the wrong size or variant?
At TARA MINI, we understand that mistakes happen! If your order hasn’t been shipped yet, you can reach out to us within 12 hours to update the size or design. Once dispatched, replacements can only be processed after the product is returned and verified.
3. What should I do if I receive the wrong product?
If you’ve received an incorrect item, kindly contact us via WhatsApp or email within 24 hours of delivery. Please share a clear picture of the item received along with your order ID. We will verify and arrange a replacement at no extra cost.
4. The product I received was damaged. What should I do to return it?
We’re sorry to hear that. If your product arrives damaged, please notify us within 24 hours of delivery with unboxing video and images as proof. Our team will assess the situation and arrange a replacement or refund accordingly.
5. What is TARA MINI’s return policy?
We offer a 3-day return window only for damaged, defective, or incorrect products. Kindly ensure the product is unused and returned in its original packaging. Returns for reasons like personal dislike or change of mind are not accepted due to hygiene and design uniqueness.
6. Do I have to pay for return shipping?
If the return is due to damage, defect, or wrong item received, TARA MINI will cover the return shipping cost. For any voluntary return (if applicable), the customer is responsible for the return logistics.